returns and refunds
Standard Orders
Damaged/Faulty Goods:
In the unlikely event that your order arrives damaged, please email
info@funktionalley.com or call 01924 466040 within 3 days of receiving your order. We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.
If your Funktion Alley purchase was unsuitable please follow the instructions below:
To receive a refund you must return the goods within 8 days of receipt of delivery. Please note that your original delivery charges will not be refunded.
Goods must be returned with your packing slip to the address below.
The return address is:
Funktion Alley Ltd, Redbrick Mill, 218 Bradford Road, Batley, West Yorkshire, WF17 6JF
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate.
If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.
When returning by post the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights.
We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Funktion Alley is not responsible for returned goods being lost or damaged in transit.
Furniture, Fabric and Wallpaper Orders
Damaged/Faulty Goods:
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing info@funktionalley.com or call 01924 466040 immediately.
If your Funktion Alley purchase was unsuitable* please follow the instructions below:
Please note that you are entitled to cancel if you so wish provided that you exercise your right no longer than 8 working days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract after your order has already been dispatched please follow the steps set out in our non-furniture returns procedure above.
*Please note that your right to return products does NOT apply to goods made to your specification and wallpaper and fabrics. Goods include furniture products that have been specifically manufactured to order.
Any purchase monies paid by you will be refunded in full excluding shipping/delivery charges. After the 8 day cool off period no further refunds can be accepted unless due to faulty products within your guarantee.